IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.
Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Holiday Inn Express Palm Desert An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Awful. The front desk bungled my reservation and now will refund."
Overall Score1.0/5
If you want to be ripped off by scum of the earth, make sure to book a night here.
Abel S. (Group coordinator, booked 2 rooms), from
15-Jun-2022 Verified Review, stayed from Sun Jun 12 to Mon Jun 13 2022 at a $122.99 average nightly rate.
"Lovely Hotel"
Overall Score5.0/5
Having stayed at many Holiday Inn Express Hotels, this was the nicest property. We appreciated the cleanliness of this property and the friendless of the staff. We will certainly make this hotel our #1 choice in Palm Desert! Thank you!
Kenneth A. (Individual traveler, booked 1 room), from
14-Feb-2022 Verified Review, stayed from Sun Feb 13 to Mon Feb 14 2022 at a $165.99 average nightly rate.
"It was very pleasant."
Overall Score4.0/5
We had a very pleasant stay.
Tom M. (Individual traveler, booked 1 room), from
08-Feb-2022 Verified Review, stayed from Sun Feb 06 to Mon Feb 07 2022 at a $145.53 average nightly rate.
"Excellent Service!"
Overall Score5.0/5
Staff was helpful with special accommodations. Excellent service!
Rita M. (Individual traveler, booked 1 room), from
02-Jan-2022 Verified Review, stayed from Fri Dec 24 to Sun Dec 26 2021 at a $183.36 average nightly rate.
"Comfortable and clean."
Overall Score5.0/5
Comfortable bed, clean room. Arrived late, Terry was very kind and helpful.
Dianne K. (Individual traveler, booked 1 room), from
23-Dec-2021 Verified Review, stayed from Wed Dec 15 to Thu Dec 16 2021 at a $130.99 average nightly rate.
"Clean and comfortable hotel."
Overall Score5.0/5
Comfortable bed, clean room.
Dianne K. (Individual traveler, booked 1 room), from
23-Dec-2021 Verified Review, stayed from Wed Dec 15 to Thu Dec 16 2021 at a $130.99 average nightly rate.
"Great Customer Service Christian!"
Overall Score5.0/5
Chris went above and beyond my expectations with his professional and customer focused, service. Thank you, Joe Gray, room 349, Dec. 11 14th.
Joe G. (Individual traveler, booked 1 room), from
16-Dec-2021 Verified Review, stayed from Sat Dec 11 to Tue Dec 14 2021 at a $161.99 average nightly rate.
"Our room had roaches in it. We found two in the bathroom."
Overall Score3.0/5
The employees were very nice and helpful. I was disappointed on the bug situation.I did tell the manager at front desk and ask for some kind of refund on the American express card that was used not the Visa card for the second night. but nothing was done so far. I would like someone to call me on the number you have on file thank you.
Shelly S. (Individual traveler, booked 1 room), from
14-Dec-2021 Verified Review, stayed from Fri Dec 10 to Sun Dec 12 2021 at a $220.99 average nightly rate.
"Great room, great service, great breakfast, great location, will definitely stay again!"
Overall Score5.0/5
Everything was great.
Darcy F. (Individual traveler, booked 1 room), from
30-Oct-2021 Verified Review, stayed from Wed Oct 27 to Thu Oct 28 2021 at a $103.99 average nightly rate.
"Great place to stay!"
Overall Score4.0/5
Friendly, efficient staff. Rooms well maintained. Breakfast is a definite bonus. I don't have a pet, but noticed this is a pet friendly hotel, I'll tell my friends. Restaurants, shopping within walking distance. Thanks.
Rita C. (Individual traveler, booked 1 room), from
28-Oct-2021 Verified Review, stayed from Tue Oct 19 to Sat Oct 23 2021 at a $152.49 average nightly rate.
"Very Relaxing"
Overall Score4.0/5
Awesome hotel with a great location and great staff and service.
Steve B. (Group coordinator, booked 2 rooms), from
13-Aug-2021 Verified Review, stayed from Mon Aug 09 to Wed Aug 11 2021 at a $108.99 average nightly rate.
"Clean and central location."
Overall Score4.0/5
Very good customers services.
Victor O. (Individual traveler, booked 1 room), from
31-Jul-2021 Verified Review, stayed from Sun Jul 25 to Mon Jul 26 2021 at a $100.99 average nightly rate.
"The room smelt like cigarettes it was horrible."
Overall Score2.0/5
The bathroom was gross none of the bottles of shampoo or conditioner and body wash were all empty. Actually the whole stay was bad I'm very disappointed.
Kim D. (Individual traveler, booked 1 room), from
11-Jul-2021 Verified Review, stayed from Thu Jul 08 to Fri Jul 09 2021 at a $119.99 average nightly rate.
"Mediocre at best."
Overall Score3.0/5
Dirty carpets, cheap towels, dog friendly. had no bowls for dog to drink from.
Mark R. (Individual traveler, booked 1 room), from
04-May-2021 Verified Review, stayed from Fri Apr 30 to Sun May 02 2021 at a $177.49 average nightly rate.
"Extremely Clean Hotel"
Overall Score5.0/5
Hotel was extremely clean and the staff friendly and helpful. We have stayed here twice and have enjoyed each visit. We visit in Feb for several weeks and like the location of the hotel.
Sandra G. (Individual traveler, booked 1 room), from
15-Feb-2020 Verified Review, stayed from Sat Feb 01 to Wed Feb 12 2020 at a $119.22 average nightly rate.
"Very nice hotel."
Overall Score4.0/5
The hotel is very nice. Staff very helpful and nice. Would def stay there again.
Andre P. (Individual traveler, booked 1 room), from
03-Feb-2020 Verified Review, stayed from Fri Jan 31 to Sat Feb 01 2020 at a $143.98 average nightly rate.
"Great breakfast Good Location"
Overall Score4.0/5
This was a great hotel for the price and offered a wonderful breakfast with your stay. It is close to a great variety of restaurant and shopping so there is something for everyone.
Sondra K. (Group coordinator, booked 3 rooms), from
20-Nov-2019 Verified Review, stayed from Fri Nov 15 to Sun Nov 17 2019 at a $103.99 average nightly rate.
"Friendly Staff And Very Nice Breakfast"
Overall Score5.0/5
Very nice experience and I plan on staying there again whenever I’m in Palm Desert.
Marilee S. (Individual traveler, booked 1 room), from
16-Nov-2019 Verified Review, stayed from Fri Nov 15 to Sat Nov 16 2019 at a $122.32 average nightly rate.
"Comfortable, free breakfast, easy check in and out, close to restaurants."
Overall Score4.0/5
A very nice place to stay. Clean rooms, nice bedding. Our only issue was the air conditioning, had no control of it. And it was too load, kept waking up every time it came on.
Kipp L. (Individual traveler, booked 1 room), from
29-Oct-2019 Verified Review, stayed from Sat Oct 26 to Sun Oct 27 2019 at a $140.00 average nightly rate.
"Wished we booked directly instead of online booking."
Overall Score4.0/5
Loved the proximity and the hospitality of the desk clerk. Also loved the breakfast.
Emmanuel J. (Individual traveler, booked 1 room), from
18-Dec-2018 Verified Review, stayed from Fri Dec 14 to Sat Dec 15 2018 at a $117.99 average nightly rate.
"Thanksgiving Weekend"
Overall Score4.0/5
Very clean, great breakfast spread and great hospitality!
Claire L. (Individual traveler, booked 1 room), from
26-Nov-2018 Verified Review, stayed from Fri Nov 23 to Sun Nov 25 2018 at a $145.99 average nightly rate.
"We did not stay at this Holiday Inn as it would not accomodate our needs."
Overall Score5.0/5
Louis the manager was very helpful to us and Gaby at the front desk was a wonderful receptionist/clerk. Denis Hill.
Denis H. (Individual traveler, booked 1 room), from
04-Aug-2014 Verified Review, stayed from Mon Aug 04 to Tue Aug 05 2014 at a $89.99 average nightly rate.
"I Liked It"
Overall Score5.0/5
I stayed in this hotel a few times before, and always either on Memorial day or Labor Day weekends. This time it exceeded my expectations: newly remodeled, new furniture and paint, nice and clean, a lot of pool side furniture. Friendly staff, towels available all the time. Thank you Holiday Inn for making my stay so enjoyable.
Suren P. (Group coordinator, booked 5 rooms), from
26-May-2014 Verified Review, stayed from Sat May 24 to Mon May 26 2014 at a $93.00 average nightly rate.
Summary of Verified Reviews
85
Very Good
Summary of 960 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Very good business hotel. Close to Starbucks. Close to restaurants, bars and shopping areas. Great pool.
Location
93/100
106 reviews
Great location and easy parking.Shopping, restaurants and bars in the area are great.
Service
87/100
191 reviews
Efficient, friendly service with a nice reception.
Breakfast
85/100
125 reviews
Tasty breakfast.
WiFi
81/100
6 reviews
Good internet service. Average wifi quality.
Pool
76/100
49 reviews
Clean pool area.
Wellness Area
75/100
9 reviews
Great wellness & sports facilities.
Cleanliness
74/100
174 reviews
Clean hotel facilities. Pool surroundings and rooms are immaculate.Bathroom needs cleaning.
Room
69/100
255 reviews
Reasonably new rooms, but A/C, furniture and TV's are substandard.Clean rooms with nice beds, lovely balconies and beautiful views.Bathrooms are dirty and rooms in need of maintenance.Shower can be a problem.
Amenities
65/100
76 reviews
Poor quality lobby with mediocre facilities. Pleasant hotel grounds.
Rated 84/100 based on reviews from families.
Great view. Accessible parking.
Location
96/100
35 reviews
Great location and easy parking.Shopping, restaurants and bars in the area are great.
Service
89/100
62 reviews
Friendly service and great reception.
Breakfast
85/100
44 reviews
Tasty breakfast.
Pool
77/100
15 reviews
Great pool.
Cleanliness
74/100
52 reviews
Clean hotel facilities. Rooms are clean, but bathrooms are not.
Amenities
68/100
23 reviews
Average hotel building.
Room
68/100
76 reviews
Great beds in clean and decently sized rooms.Badly maintained rooms, with poor A/C and unclean bathrooms.Shower can be a problem.
Rated 75/100 based on reviews from couples.
Comfortable beds. Tasty breakfast.
Location
93/100
7 reviews
Great location.
Service
83/100
9 reviews
Fantastic service.
Breakfast
82/100
11 reviews
Tasty breakfast.
Cleanliness
68/100
11 reviews
Room cleanliness is acceptable.
Amenities
62/100
8 reviews
Average hotel building.
Room
61/100
20 reviews
Awesome beds, and reasonably clean rooms.Rooms needing maintenance, with bad bathrooms and A/C.
Comfort
60/100
12 reviews
Comfortable enough with an average noise level.Beds are great, but A/C is lacking.
Food
50/100
6 reviews
Food could be better.
Vibe
50/100
7 reviews
Decent vibe.
Rated 79/100 based on reviews from solo travelers.
Great location. Clean.
Cleanliness
75/100
5 reviews
Clean.
Rated 81/100 based on reviews from all travelers.
Very good business hotel. Close to Starbucks. Close to restaurants, bars and shopping areas. Great pool.
Location
93/100
106 reviews
Great location and easy parking.Shopping, restaurants and bars in the area are great.
Service
88/100
187 reviews
Efficient, friendly service with a nice reception.
Breakfast
84/100
122 reviews
Tasty breakfast.
WiFi
81/100
6 reviews
Good internet service. Average wifi quality.
Pool
77/100
48 reviews
Clean pool area.
Wellness Area
75/100
9 reviews
Great wellness & sports facilities.
Cleanliness
74/100
171 reviews
Clean hotel facilities. Pool surroundings and rooms are immaculate.Bathroom needs cleaning.
Room
68/100
251 reviews
Decently rooms of alright size, but not well maintained.Clean rooms with nice beds, lovely balconies and beautiful views.Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.Shower can be a problem.
Amenities
65/100
76 reviews
Poor quality lobby with mediocre facilities. Pleasant hotel grounds.
Rated 83/100 based on reviews from families.
Great view. Accessible parking.
Location
96/100
35 reviews
Great location and easy parking.Shopping, restaurants and bars in the area are great.
Service
89/100
61 reviews
Friendly service and great reception.
Breakfast
85/100
43 reviews
Tasty breakfast.
Pool
78/100
14 reviews
Great pool.
Cleanliness
75/100
51 reviews
Clean hotel facilities. Rooms are clean, but bathrooms are not.
Amenities
68/100
23 reviews
Average hotel building.
Room
66/100
73 reviews
Great beds in clean and decently sized rooms.Badly maintained rooms, with poor A/C and unclean bathrooms.Shower can be a problem.
Rated 74/100 based on reviews from couples.
Comfortable beds. Tasty breakfast.
Location
93/100
7 reviews
Great location.
Service
83/100
9 reviews
Fantastic service.
Breakfast
82/100
10 reviews
Tasty breakfast.
Cleanliness
68/100
11 reviews
Room cleanliness is acceptable.
Amenities
62/100
8 reviews
Average hotel building.
Room
61/100
20 reviews
Awesome beds, and reasonably clean rooms.Rooms needing maintenance, with bad bathrooms and A/C.
Comfort
60/100
12 reviews
Comfortable enough with an average noise level.Beds are great, but A/C is lacking.
Food
50/100
6 reviews
Food could be better.
Vibe
50/100
7 reviews
Decent vibe.
Rated 80/100 based on reviews from solo travelers.
Great location. Clean.
Cleanliness
75/100
5 reviews
Clean.
Customer Reviews of Holiday Inn Express Palm Desert An Ihg Hotel
4.3 of 5Overall
4.3 of 5Amenities
3.0 of 5Location
4.4 of 5Cleanliness
4.4 of 5Comfort
4.3 of 5Condition
4.5 of 5Neighborhood
4.4 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Holiday Inn Express Palm-Desert, an IHG Hotel in Palm Desert, you'll be a 1-minute drive from El Paseo Shopping District and 7 minutes from Indian Wells Tennis Garden. This hotel is 9.8 mi (15.8 km) from Agua Caliente Casino and 0.1 mi (0.1 km) from San Jacinto Mountains.
A complimentary buffet breakfast is included.
Make yourself at home in one of the 129 air-conditioned rooms featuring refrigerators and microwaves. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
San Jacinto Mountains - 0.1 km / 0.1 mi El Paseo Shopping District - 1.2 km / 0.7 mi The Gardens on El Paseo - 2 km / 1.2 mi Palma Village Park - 2.1 km / 1.3 mi Adagio Galleries - 2.4 km / 1.5 mi Civic Center Park - 3.1 km / 1.9 mi Palms to Pines Plaza West Shopping Center - 3.1 km / 1.9 mi McCallum Theatre - 3.2 km / 2 mi Westfield Palm Desert Shopping Center - 3.2 km / 2 mi Living Desert Zoo and Gardens - 3.5 km / 2.2 mi Hovley Soccer Park - 4.4 km / 2.7 mi Rancho Las Palmas Shopping Center - 5.4 km / 3.3 mi Desert Willow Golf Resort - 5.5 km / 3.4 mi The River at Rancho Mirage - 5.8 km / 3.6 mi Indian Wells Tennis Garden - 6 km / 3.7 mi
The nearest airports are: Palm Springs Intl. Airport (PSP) - 24.2 km / 15 mi Bermuda Dunes, CA (UDD) - 11.6 km / 7.2 mi Thermal, CA (TRM-Jacqueline Cochran Regional) - 26.8 km / 16.6 mi
The preferred airport for Holiday Inn Express Palm-Desert, an IHG Hotel is Palm Springs Intl. Airport (PSP).
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and a picnic area.
Amenities / Features
Check In: 3:00 PM
Check Out: 12:00 PM
Minimum age of oldest guest: 18
Dry cleaning/laundry service
Wheelchair accessible (may have limitations)
Parking (limited spaces)
Number of meeting rooms - 1
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Free WiFi
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Number of spa tubs - 1
Braille or raised signage
Number of outdoor pools - 1
Assistive listening devices available
Garden
Picnic area
In-room accessibility
Internet access in public areas - high speed
Free newspapers in lobby
Roll-in shower
Internet access - wireless
Total number of rooms - 129
Number of floors - 3
Professional property host/manager
LGBTQ friendly
No rollaway/extra beds available
Accessible bathroom
Free buffet breakfast
Luggage storage
Free breakfast
Express check-out
Outdoor tennis courts - 1
Multilingual staff
Business center
24-hour front desk
Safe-deposit box at front desk
Smoke-free property
Coffee/tea in common areas
Laundry facilities
Elevator
Free self parking
Fitness facilities
Conference space
Terrace
Concierge services
24-hour business center
Airport & Shuttle Information
17 miles to Palm Springs InternationalApprox $40.00 taxi ride.
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
While you are at the hotel, we hope you join us for the “Express Start Complimentary Hot Breakfast” which includes biscuits and gravy, scramble/omelet egg, bacon and sausage, cinnamon roll, danish and more! Breakfast hours are from 6:30AM -9:30AM weekdays, and 7:00AM – 10:00AM on the weekend located daily in the lobby.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Pet maximum weight in lb is 80
Pet maximum weight in kg is 36
Only dogs are allowed
Pets allowed
We do not allow pets to stay at the hotel. We do allow service dogs and eye seeing dogs. They must be attended and they must wear their service dog vest at all times.
Misc Fees / Policies
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Pet fee: USD 25 per pet, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
Contactless check-out is available.
Enhanced food service safety measures are in place.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Cleaning Policies
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Food service has been amended for enhanced safety
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
About Holiday Inn Express
Free Express Start Breakfast Bar offering eggs, omelets, bacon and sausage, and their signature cinnamon rolls just to name a few
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 fax & photocopy services
Unlimited free local and toll-free calls
The Holiday Inn Express highlights above are subject to change without notice.
