Embassy Suites by Hilton Palm Desert

74700 Highway 111, Palm Desert, CA 92260 US near Exit 139 on I-10 (~5.6mi)
3.5 Star Property
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Average
3.0/5

Based on 279 guest reviews

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  • Has an outdoor pool!
  • Complimentary breakfast is offered
  • Gym / Fitness Center Available
  • 198 sleeping rooms in hotel
  • 3 floors in hotel
  • 198 suites in hotel
  • Check in: 4:00 PM
  • Groups/Meetings rating of 10.0/10
  • 11 meeting rooms in property
Select Your Room:
06/27/2022 - 06/28/2022
Searching all hotel inventory networks
7 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

El Paseo Shopping and Dining District, The Living Desert, The Palm Springs Aerial Tramway, Knotts Soak City, Convention Center, Agua Caliente Casino, The Show, The McCallum Theatre, Over 100 Championship Golf Courses.

Verified Reviews of Embassy Suites by Hilton Palm Desert

Below are the verified reviews from guests that we have booked recently:
"Room was dirty."
Overall Score1.0/ 5
The room was not properly cleaned. Hair was on the bathroom floor and in the tub. The tub was dirty. One of our pillow cases had makeup and dirt on it. The bed sham had dried food on it. Deadbolt had loose screws. The soap holder in the room had missing screws and was broken.
(Individual traveler, booked 1 room), from US flag
22-Jun-2022 Verified Review, stayed from Fri Jun 17 to Sat Jun 18 2022 at a $144.99 average nightly rate.
"Other than issues stated below, the experience was okay."
Overall Score3.0/ 5
1) Previous guest's dirty underwear was on floor next to dresser; 2) Four light bulbs were burned out; 3) toilet had week old dirty ring in it; 4) furniture had scratches; 5) bathroom faucet made noisy squeak; 6) toilet paper holder didn't fit and kept falling (with toilet roll) on the floor; 7) no radio.
(Individual traveler, booked 1 room), from US flag
15-Dec-2021 Verified Review, stayed from Tue Dec 07 to Sat Dec 11 2021 at a $199.00 average nightly rate.
"It was closed had to nowhere to stay."
Overall Score1.0/ 5
It was the worse weekend EVER POOR CUSTOMER SERVICE.
(Individual traveler, booked 1 room), from US flag
26-Sep-2021 Verified Review, stayed from Fri Aug 27 to Sun Aug 29 2021 at a $151.99 average nightly rate.
"Despicable, Disappointed,fiasco"
Overall Score1.0/ 5
A 3RD PARTY THAT REPRESENTS EMBASSY SUITES BY HILTON/PALM DESERT, BOOKED MY PARTY OF four TO A HOTEL THAT HAD CLOSED OVER A YEAR AGO, THE WORST EXPERIENCE EVER IN 113 HEAT, HILTON SHOULD BE ASHAMED!
(Individual traveler, booked 1 room), from US flag
31-Aug-2021 Verified Review, stayed from Fri Aug 27 to Sun Aug 29 2021 at a $151.99 average nightly rate.
"Needs major upkeep."
Overall Score2.0/ 5
Our stay last year for the thanksgiving weekend was great, the rooms were great, no issues at all, however our stay this year for the thanksgiving weekend was not the same. Our room smelled like mildew and cigarette smoke, our TV remote in the bedroom was partially broken because we could never turn on the TV from the remote and I requested fresh towels around 1:30pm because our room still had not been cleaned yet and we never got them by the time we had to leave by 3. We were staying for the tournament and had to complain twice that we couldn’t get early check in, atleast let us check in by 3. Service was slow and the place just felt much older than last year. If we return for another tournament we will NOT be staying here again.
(Individual traveler, booked 1 room), from US flag
04-Dec-2019 Verified Review, stayed from Fri Nov 29 to Sun Dec 01 2019 at a $189.85 average nightly rate.
"Not what I have come to expect from Embassy Suites."
Overall Score3.0/ 5
Service was flat and uninspiring. We were not informed that the HVAC unit required maintenance to switch the unit between cooling and heating. My family and I checked in late on Friday, we were extremely tired. Fell asleep and had a chilly night of it. The next day we mentioned the need for heat and it was assumed that we would know and understand your hotels systems and processes. I have never needed to request heat at any other embassy suites. We ended up needing to switch rooms as the room we were provided did not have heat at all. This hotel needs a serious remodel and the staff needs training. My wife asked for a discount due to the subpar experience and her request was ignored. We did not feel like valued guests and were overcharged for the stay. Breakfast was a disaster with more than half of all offerings being out and mismanaged. No clear leader of any kind. Coffee was out, no bacon, no sausag. The maintenance gentleman did his best and even he had to tell the front desk we had to have a room with heat.
(Individual traveler, booked 1 room), from US flag
03-Dec-2019 Verified Review, stayed from Fri Nov 29 to Sun Dec 01 2019 at a $248.64 average nightly rate.
"We can’t find our room."
Overall Score2.0/ 5
No
(Individual traveler, booked 1 room), from US flag
23-Sep-2019 Verified Review, stayed from Mon Sep 23 to Tue Sep 24 2019 at a $89.00 average nightly rate.
"Great room and excellent staff."
Overall Score4.0/ 5
Rooms have been nicely updated since our last stay st an Embassy Suites. Nice facility but there are better pools in the Palm Springs area. Breakfast was great.
(Individual traveler, booked 1 room), from US flag
15-Sep-2019 Verified Review, stayed from Thu Sep 12 to Fri Sep 13 2019 at a $79.70 average nightly rate.

Summary of Verified Reviews

63
Poor

Summary of 528 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

Learn more

Rated 63/100 based on reviews from all travelers.

Close to restaurants, bars and shopping areas. Inadequate rooms with subpar service. Vibe is not too good.

Location

92/100
38 reviews

Great location near lots of shopping.

Value

87/100
28 reviews

Best value for money. Fair breakfast prices.

Breakfast

78/100
80 reviews

Great and affordable breakfast.

Service

48/100
126 reviews

Guests complain about the professionalism of the staff and management. Service is friendly enough, with acceptable reception staff. Room service could have been improved.

Amenities

47/100
71 reviews

Grounds are fine, but with outdated facilities. Pleasant entrance area.

Vibe

45/100
52 reviews

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area.

Food

44/100
24 reviews

Food could be better.

Comfort

43/100
84 reviews

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average-sized rooms with alright beds.

Room

34/100
201 reviews

Old, poorly maintained rooms with inadequate A/C and kitchenettes. Poor TV's and furniture, and inadequate room cleanliness. Small rooms and poorly cleaned bathrooms. Average-sized rooms with alright beds. Shower can be a problem.

WiFi

31/100
6 reviews

Wifi quality could be improved.

Cleanliness

20/100
102 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 59/100 based on reviews from families.

Fair breakfast prices.

Location

92/100
13 reviews

Great location.

Value

86/100
8 reviews

Best value for money.

Breakfast

77/100
24 reviews

Tasty breakfast.

Service

47/100
37 reviews

Generally poor but acceptably friendly service. Reception is OK but housekeeping is substandard.

Amenities

41/100
20 reviews

Grounds are reasonable, but hotel buildings need work.

Comfort

40/100
19 reviews

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

Room

31/100
58 reviews

Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Old, poorly cleaned rooms with okay beds and acceptable sizes.

Vibe

30/100
11 reviews

Vibe is not too good. Hotel could use some updating.

Cleanliness

21/100
30 reviews

Bathrooms and rooms are untidy.

Rated 68/100 based on reviews from couples.

Good breakfast.

Breakfast

76/100
11 reviews

Tasty breakfast.

Comfort

51/100
11 reviews

Mediocre comfort, room sizes and beds.

Room

46/100
21 reviews

Inadequately cleaned and maintained rooms and bathrooms. Average-sized rooms with alright beds.

Amenities

43/100
7 reviews

Amenities are not the best.

Service

42/100
9 reviews

Service could be improved.

Vibe

36/100
5 reviews

Vibe is not too good.

Cleanliness

21/100
8 reviews

Rooms could be cleaner.

Rated 65/100 based on reviews from business travelers.

Room

23/100
6 reviews

Room needs to be improved.

Cleanliness

17/100
5 reviews

Could use a good cleaning.

Rated 55/100 based on reviews from all travelers.

Close to restaurants, bars and shopping areas. Inadequate rooms with subpar service. Vibe is not too good.

Location

92/100
36 reviews

Great location near lots of shopping.

Value

88/100
27 reviews

Best value for money. Fair breakfast prices.

Breakfast

77/100
76 reviews

Great and affordable breakfast.

Service

48/100
122 reviews

Guests complain about the professionalism of the staff and management. Service is friendly enough, with acceptable reception staff. Room service could have been improved.

Vibe

46/100
49 reviews

Vibe is not too good. Hotel could use some updating. Pleasant entrance area.

Amenities

46/100
69 reviews

Grounds are fine, but with outdated facilities. Pleasant entrance area.

Food

45/100
23 reviews

Food could be better.

Comfort

41/100
82 reviews

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average-sized rooms with alright beds.

Room

34/100
197 reviews

Old, poorly maintained rooms with inadequate A/C and kitchenettes. Poor TV's and furniture, and inadequate room cleanliness. Small rooms and poorly cleaned bathrooms. Average-sized rooms with alright beds. Shower can be a problem.

WiFi

31/100
6 reviews

Wifi quality could be improved.

Cleanliness

20/100
101 reviews

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

Rated 56/100 based on reviews from families.

Fair breakfast prices.

Location

92/100
12 reviews

Great location.

Value

86/100
8 reviews

Best value for money.

Breakfast

76/100
23 reviews

Tasty breakfast.

Service

47/100
37 reviews

Generally poor but acceptably friendly service. Reception is OK but housekeeping is substandard.

Amenities

41/100
20 reviews

Grounds are reasonable, but hotel buildings need work.

Comfort

40/100
19 reviews

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

Vibe

30/100
11 reviews

Vibe is not too good. Hotel could use some updating.

Room

30/100
57 reviews

Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Old, poorly cleaned rooms with okay beds and acceptable sizes.

Cleanliness

22/100
29 reviews

Bathrooms and rooms are untidy.

Rated 60/100 based on reviews from couples.

Good breakfast.

Breakfast

75/100
10 reviews

Tasty breakfast.

Comfort

50/100
10 reviews

Rooms relatively spacious with acceptable beds but lacking in comfort.

Room

44/100
20 reviews

Inadequately cleaned and maintained rooms and bathrooms. Average-sized rooms with alright beds.

Amenities

43/100
7 reviews

Amenities are not the best.

Service

43/100
8 reviews

Service could be improved.

Cleanliness

21/100
8 reviews

Rooms could be cleaner.

Review Semantics by TrustYou

Property Description

If you need time for golf, tennis or relaxation, The Embassy Suites Palm Desert, located in the center of the beautiful Coachella Valley is the place to be. The hotel is 15 miles from downtown Palm Springs, Palm Springs International Airport and the Palm Springs Aerial Tramway. Tennis and over 100 Championship golf courses are located in the valley, with Desert Willow Golf Resort, Indian Wells Golf Resort, PGA West and Indian Wells Tennis Gardens close by. El Paseo-"The Rodeo Drive of Palm Desert" is only 2 miles away with shuttle service offered daily. World-class restaurants are available in Palm Desert,Indian Wells,Rancho Mirage,and Palm Springs. Spa services can be found throughout the valley to cater to your every need. If gambling is on your "to do list", several casinos including Agua Caliente Casino and Fantasy Springs Casino are a short drive away. The hotel offers two room suites with complimentary breakfast and managers reception daily. Each room has a coffee maker, microwave and refrigerator. Wireless, high speed Internet access is also available at the hotel. Come and relax in our desert style courtyard with fountains and a rose garden. Our outdoor heated pool, spa and sun area are great for family fun. Feel active? Enjoy complimentary use of our 6 lighted hard court tennis courts, 18 hole putting green or fitness center designed by Precor. Stay with us and explore all the benefits Palm Desert has to offer.

Details / Other Expenses

Check In: 4:00 PM
Check Out: 12:00 PM
Year of Last Renovation: 2017
Floors: 3
Rooms: 198
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 193
Handicap Rooms:
Suites: 198
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 11 View Spaces
Meeting Space: 40564 sq. feet
Banquet Space: Holds 450 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 3.0 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 11AM - 10PM
Pool Info:
Outdoor pool and adjacent jacuzzi open 7am to 10pm
Policies / Expenses
Cancellation:
72 Hours Individual / Group Varies
Nightly Parking: Comp
Typical Group Deposit: Varies
Total Taxes: 14.21%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 7.75%
Occupancy Tax: 14.20%
Food and Beverage Tax: 7.75%
Audio Visual Tax: 7.75%
Resort/Hotel Fee: 0.00 Per Night
Parking Fee: 10.00 Per Night
Cleaning Fee: 0.00 Per Night
Additional Person Fee: 10.00 Per Person (Will fluctuate per season)
Rooms Wireless Internet Fee: 9.95 Per Day
Food and Beverage Service Charge: 22.00%
Audio Visual Service Charge: 22.00%
Banquet Bartender Fees: 250.00 Per Night

Amenities / Features


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary breakfast
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Kitchenette in room
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Office in room available
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Tennis court
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Palm Springs Int'l 20 miles Ontario Int'l 83 miles

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

• Complimentary full cooked-to-order breakfast plus a nightly two hour evening Reception with complimentary cocktails and snacks

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Sorry, pets are not allowed.

Parking Info

$10.00 Parking Fee inclusive of tax per vehicle per night, self parking

Internet / WiFI

$9.95 per 24 hour use

About Embassy Suites

  • Free Cooked-to-Order Breakfast
  • Offer spacious Two-Room Suites great for groups or large families
  • Free snacks and drinks during evening reception for all ages
  • Can pre-order services online before arriving

The Embassy Suites highlights above are subject to change without notice.

Group vs. Individual Rates at Embassy Suites by Hilton Palm Desert

Rate fluctuations of Embassy Suites by Hilton Palm Desert

The chart above shows trends of prices for both our group prices and the best individual traveler prices our rate checker could find at the time the group offer was submitted. The best group discount displayed is 49.9% in the month of October 2022 and the highest average individual rate is $341 in the month of October 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Embassy Suites by Hilton Palm Desert in a month when rates are lower.