Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
El Paseo Shopping and Dining District, The Living Desert, The Palm Springs Aerial Tramway, Knotts Soak City, Convention Center, Agua Caliente Casino, The Show, The McCallum Theatre, Over 100 Championship Golf Courses.
Verified Reviews of Embassy Suites by Hilton Palm Desert
Below are the verified reviews from guests that we have booked recently:
"Room was dirty."
Overall Score1.0/5
The room was not properly cleaned. Hair was on the bathroom floor and in the tub. The tub was dirty. One of our pillow cases had makeup and dirt on it. The bed sham had dried food on it. Deadbolt had loose screws. The soap holder in the room had missing screws and was broken.
Kaleeka Q. (Individual traveler, booked 1 room), from
22-Jun-2022
Verified Review, stayed from Fri Jun 17 to Sat Jun 18 2022 at a $144.99 average nightly rate.
"Other than issues stated below, the experience was okay."
Overall Score3.0/5
1) Previous guest's dirty underwear was on floor next to dresser; 2) Four light bulbs were burned out; 3) toilet had week old dirty ring in it; 4) furniture had scratches; 5) bathroom faucet made noisy squeak; 6) toilet paper holder didn't fit and kept falling (with toilet roll) on the floor; 7) no radio.
Philip M. (Individual traveler, booked 1 room), from
15-Dec-2021
Verified Review, stayed from Tue Dec 07 to Sat Dec 11 2021 at a $199.00 average nightly rate.
"It was closed had to nowhere to stay."
Overall Score1.0/5
It was the worse weekend EVER POOR CUSTOMER SERVICE.
Linda W. (Individual traveler, booked 1 room), from
26-Sep-2021
Verified Review, stayed from Fri Aug 27 to Sun Aug 29 2021 at a $151.99 average nightly rate.
"Despicable, Disappointed,fiasco"
Overall Score1.0/5
A 3RD PARTY THAT REPRESENTS EMBASSY SUITES BY HILTON/PALM DESERT, BOOKED MY PARTY OF four TO A HOTEL THAT HAD CLOSED OVER A YEAR AGO, THE WORST EXPERIENCE EVER IN 113 HEAT, HILTON SHOULD BE ASHAMED!
Linda W. (Individual traveler, booked 1 room), from
31-Aug-2021
Verified Review, stayed from Fri Aug 27 to Sun Aug 29 2021 at a $151.99 average nightly rate.
"Needs major upkeep."
Overall Score2.0/5
Our stay last year for the thanksgiving weekend was great, the rooms were great, no issues at all, however our stay this year for the thanksgiving weekend was not the same. Our room smelled like mildew and cigarette smoke, our TV remote in the bedroom was partially broken because we could never turn on the TV from the remote and I requested fresh towels around 1:30pm because our room still had not been cleaned yet and we never got them by the time we had to leave by 3. We were staying for the tournament and had to complain twice that we couldn’t get early check in, atleast let us check in by 3. Service was slow and the place just felt much older than last year. If we return for another tournament we will NOT be staying here again.
Pamela V. (Individual traveler, booked 1 room), from
04-Dec-2019
Verified Review, stayed from Fri Nov 29 to Sun Dec 01 2019 at a $189.85 average nightly rate.
"Not what I have come to expect from Embassy Suites."
Overall Score3.0/5
Service was flat and uninspiring. We were not informed that the HVAC unit required maintenance to switch the unit between cooling and heating. My family and I checked in late on Friday, we were extremely tired. Fell asleep and had a chilly night of it. The next day we mentioned the need for heat and it was assumed that we would know and understand your hotels systems and processes. I have never needed to request heat at any other embassy suites. We ended up needing to switch rooms as the room we were provided did not have heat at all. This hotel needs a serious remodel and the staff needs training. My wife asked for a discount due to the subpar experience and her request was ignored. We did not feel like valued guests and were overcharged for the stay. Breakfast was a disaster with more than half of all offerings being out and mismanaged. No clear leader of any kind. Coffee was out, no bacon, no sausag. The maintenance gentleman did his best and even he had to tell the front desk we had to have a room with heat.
Craig F. (Individual traveler, booked 1 room), from
03-Dec-2019
Verified Review, stayed from Fri Nov 29 to Sun Dec 01 2019 at a $248.64 average nightly rate.
"We can’t find our room."
Overall Score2.0/5
No
Randy H. (Individual traveler, booked 1 room), from
23-Sep-2019
Verified Review, stayed from Mon Sep 23 to Tue Sep 24 2019 at a $89.00 average nightly rate.
"Great room and excellent staff."
Overall Score4.0/5
Rooms have been nicely updated since our last stay st an Embassy Suites. Nice facility but there are better pools in the Palm Springs area. Breakfast was great.
Eric L. (Individual traveler, booked 1 room), from
15-Sep-2019
Verified Review, stayed from Thu Sep 12 to Fri Sep 13 2019 at a $79.70 average nightly rate.
Summary of Verified Reviews
63
Poor
Summary of 528 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Close to restaurants, bars and shopping areas. Inadequate rooms with subpar service. Vibe is not too good.
Location
92/100
38 reviews
Great location near lots of shopping.
Value
87/100
28 reviews
Best value for money. Fair breakfast prices.
Breakfast
78/100
80 reviews
Great and affordable breakfast.
Service
48/100
126 reviews
Guests complain about the professionalism of the staff and management.Service is friendly enough, with acceptable reception staff.Room service could have been improved.
Amenities
47/100
71 reviews
Grounds are fine, but with outdated facilities. Pleasant entrance area.
Vibe
45/100
52 reviews
Atmosphere is friendly but the vibe is low.Hotel could use some updating. Pleasant entrance area.
Food
44/100
24 reviews
Food could be better.
Comfort
43/100
84 reviews
Rooms too loud and lacking comfort, with small bathrooms and deficient A/C.Average-sized rooms with alright beds.
Room
34/100
201 reviews
Old, poorly maintained rooms with inadequate A/C and kitchenettes.Poor TV's and furniture, and inadequate room cleanliness.Small rooms and poorly cleaned bathrooms.Average-sized rooms with alright beds. Shower can be a problem.
WiFi
31/100
6 reviews
Wifi quality could be improved.
Cleanliness
20/100
102 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Rated 59/100 based on reviews from families.
Fair breakfast prices.
Location
92/100
13 reviews
Great location.
Value
86/100
8 reviews
Best value for money.
Breakfast
77/100
24 reviews
Tasty breakfast.
Service
47/100
37 reviews
Generally poor but acceptably friendly service.Reception is OK but housekeeping is substandard.
Amenities
41/100
20 reviews
Grounds are reasonable, but hotel buildings need work.
Comfort
40/100
19 reviews
Some problems with A/C and room comfort.Average-sized rooms with alright beds.
Room
31/100
58 reviews
Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C.Old, poorly cleaned rooms with okay beds and acceptable sizes.
Vibe
30/100
11 reviews
Vibe is not too good. Hotel could use some updating.
Cleanliness
21/100
30 reviews
Bathrooms and rooms are untidy.
Rated 68/100 based on reviews from couples.
Good breakfast.
Breakfast
76/100
11 reviews
Tasty breakfast.
Comfort
51/100
11 reviews
Mediocre comfort, room sizes and beds.
Room
46/100
21 reviews
Inadequately cleaned and maintained rooms and bathrooms.Average-sized rooms with alright beds.
Amenities
43/100
7 reviews
Amenities are not the best.
Service
42/100
9 reviews
Service could be improved.
Vibe
36/100
5 reviews
Vibe is not too good.
Cleanliness
21/100
8 reviews
Rooms could be cleaner.
Rated 65/100 based on reviews from business travelers.
Room
23/100
6 reviews
Room needs to be improved.
Cleanliness
17/100
5 reviews
Could use a good cleaning.
Rated 55/100 based on reviews from all travelers.
Close to restaurants, bars and shopping areas. Inadequate rooms with subpar service. Vibe is not too good.
Location
92/100
36 reviews
Great location near lots of shopping.
Value
88/100
27 reviews
Best value for money. Fair breakfast prices.
Breakfast
77/100
76 reviews
Great and affordable breakfast.
Service
48/100
122 reviews
Guests complain about the professionalism of the staff and management.Service is friendly enough, with acceptable reception staff.Room service could have been improved.
Vibe
46/100
49 reviews
Vibe is not too good. Hotel could use some updating.Pleasant entrance area.
Amenities
46/100
69 reviews
Grounds are fine, but with outdated facilities. Pleasant entrance area.
Food
45/100
23 reviews
Food could be better.
Comfort
41/100
82 reviews
Rooms too loud and lacking comfort, with small bathrooms and deficient A/C.Average-sized rooms with alright beds.
Room
34/100
197 reviews
Old, poorly maintained rooms with inadequate A/C and kitchenettes.Poor TV's and furniture, and inadequate room cleanliness.Small rooms and poorly cleaned bathrooms.Average-sized rooms with alright beds. Shower can be a problem.
WiFi
31/100
6 reviews
Wifi quality could be improved.
Cleanliness
20/100
101 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
Rated 56/100 based on reviews from families.
Fair breakfast prices.
Location
92/100
12 reviews
Great location.
Value
86/100
8 reviews
Best value for money.
Breakfast
76/100
23 reviews
Tasty breakfast.
Service
47/100
37 reviews
Generally poor but acceptably friendly service.Reception is OK but housekeeping is substandard.
Amenities
41/100
20 reviews
Grounds are reasonable, but hotel buildings need work.
Comfort
40/100
19 reviews
Some problems with A/C and room comfort.Average-sized rooms with alright beds.
Vibe
30/100
11 reviews
Vibe is not too good. Hotel could use some updating.
Room
30/100
57 reviews
Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C.Old, poorly cleaned rooms with okay beds and acceptable sizes.
Cleanliness
22/100
29 reviews
Bathrooms and rooms are untidy.
Rated 60/100 based on reviews from couples.
Good breakfast.
Breakfast
75/100
10 reviews
Tasty breakfast.
Comfort
50/100
10 reviews
Rooms relatively spacious with acceptable beds but lacking in comfort.
Room
44/100
20 reviews
Inadequately cleaned and maintained rooms and bathrooms.Average-sized rooms with alright beds.
Amenities
43/100
7 reviews
Amenities are not the best.
Service
43/100
8 reviews
Service could be improved.
Cleanliness
21/100
8 reviews
Rooms could be cleaner.
Customer Reviews of Embassy Suites by Hilton Palm Desert
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
If you need time for golf, tennis or relaxation, The Embassy Suites Palm Desert, located in the center of the beautiful Coachella Valley is the place to be. The hotel is 15 miles from downtown Palm Springs, Palm Springs International Airport and the Palm Springs Aerial Tramway. Tennis and over 100 Championship golf courses are located in the valley, with Desert Willow Golf Resort, Indian Wells Golf Resort, PGA West and Indian Wells Tennis Gardens close by. El Paseo-"The Rodeo Drive of Palm Desert" is only 2 miles away with shuttle service offered daily. World-class restaurants are available in Palm Desert,Indian Wells,Rancho Mirage,and Palm Springs. Spa services can be found throughout the valley to cater to your every need. If gambling is on your "to do list", several casinos including Agua Caliente Casino and Fantasy Springs Casino are a short drive away.
The hotel offers two room suites with complimentary breakfast and managers reception daily. Each room has a coffee maker, microwave and refrigerator. Wireless, high speed Internet access is also available at the hotel.
Come and relax in our desert style courtyard with fountains and a rose garden. Our outdoor heated pool, spa and sun area are great for family fun. Feel active? Enjoy complimentary use of our 6 lighted hard court tennis courts, 18 hole putting green or fitness center designed by Precor. Stay with us and explore all the benefits Palm Desert has to offer.
Pool Info:
Outdoor pool and adjacent jacuzzi open 7am to 10pm
Policies / Expenses
Cancellation: 72 Hours Individual / Group Varies
Nightly Parking:
Comp
Typical Group Deposit:
Varies
Total Taxes:
14.21%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
7.75%
Occupancy Tax:
14.20%
Food and Beverage Tax:
7.75%
Audio Visual Tax:
7.75%
Resort/Hotel Fee:
0.00 Per Night
Parking Fee:
10.00 Per Night
Cleaning Fee:
0.00 Per Night
Additional Person Fee:
10.00 Per Person (Will fluctuate per season)
Rooms Wireless Internet Fee:
9.95 Per Day
Food and Beverage Service Charge:
22.00%
Audio Visual Service Charge:
22.00%
Banquet Bartender Fees:
250.00 Per Night
Amenities / Features
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Clothes drying
Complimentary breakfast
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Games room
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Jacuzzi
Kitchenette in room
Laundry facilities
Licensed bar
Movies in room
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Restaurant
Self controlled heating/cooling system
Shop
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Tennis court
Travellers cheques accepted
TV room
Voicemail
Airport & Shuttle Information
Palm Springs Int'l 20 miles
Ontario Int'l 83 miles
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
• Complimentary full cooked-to-order breakfast plus a nightly two hour evening Reception with complimentary cocktails and snacks
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.
Parking Info
$10.00 Parking Fee inclusive of tax per vehicle per night, self parking
Internet / WiFI
$9.95 per 24 hour use
About Embassy Suites
Free Cooked-to-Order Breakfast
Offer spacious Two-Room Suites great for groups or large families
Free snacks and drinks during evening reception for all ages
Can pre-order services online before arriving
The Embassy Suites highlights above are subject to change without notice.
Group vs. Individual Rates at Embassy Suites by Hilton Palm Desert
The chart above shows trends of prices for both our group prices and the best individual traveler prices our rate checker could find at the time the group offer was submitted. The best group discount displayed is 49.9% in the month of October 2022 and the highest average individual rate is $341 in the month of October 2022. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Embassy Suites by Hilton Palm Desert in a month when rates are lower.
