Residence Inn by Marriott Palm Desert

38305 Cook St., Palm Desert, CA 92211 US near Exit 131 on I-10 (~3.0mi)
3.0 Star Property
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Very Good
4.0/5

Based on 419 guest reviews

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  • Has outdoor swimming pool
  • Comp. Breakfast
  • Fitness + Health Center
  • 130 rooms in property
  • 2 floors in property
  • 130 suites in property
  • Check-in: 04:00pm
  • Hotel has an eco-friendly policy
  • Group booking rating of 10.0/10
  • 3 conference rooms in property
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06/27/2022 - 06/28/2022
Searching all hotel inventory networks
8 bookings in the last 48 hours

Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Local Attractions

The Living Desert Zoo & Gardens Palm Springs Aerial Tramway Indian Wells Tennis Gardens Indian Canyons Knott's Soak City Water Park The Gardens On El Paseo Shopping Children's Discovery Museum of the Desert Palm Springs Air Museum McCallum Theater for the Performing Arts The River Westin Mall Golf Courses

Verified Reviews of Residence Inn by Marriott Palm Desert

Below are the verified reviews from guests that we have booked recently:
"Very comfortable stay."
Overall Score5.0/ 5
We stayed three nights and were pleasantly surprised at the size of the room! It was very comfortable (A/C) and large. The kitchen was complete with supplies and the room was exceptionally clean. We enjoyed taco night and daily breakfasts but while the pool area was inviting, it was too hot. All the staff were polite and accommodating. There was nothing we needed.
(Individual traveler, booked 1 room), from US flag
28-Jul-2021 Verified Review, stayed from Mon Jul 26 to Thu Jul 29 2021 at a $84.99 average nightly rate.
"Our experience in residence Inn by Marriott hotel."
Overall Score1.0/ 5
We went for two nights family getaway for Fourth of July horrible customer service I asked for simple shampoo never got it not even next day also Theor bed sheets ripped dirty as of not cleaned at all parking was not good could not find decent parking it was our first time and it would be our last time the only good thing was close to pool walking distance I would not recommend to any friends or family.
(Individual traveler, booked 1 room), from US flag
05-Jul-2020 Verified Review, stayed from Fri Jul 03 to Sat Jul 04 2020 at a $135.81 average nightly rate.
"Convenient location, room clean, accomodation comfy."
Overall Score4.0/ 5
I’ll be happy to come back anytime!
(Individual traveler, booked 1 room), from US flag
09-Dec-2019 Verified Review, stayed from Sat Dec 07 to Tue Dec 10 2019 at a $149.00 average nightly rate.
"Manager William treated us extremely poorly."
Overall Score1.0/ 5
We reserved 13 rooms for us and our guests the weekend of our daughter's wedding 3/14 3/18/19. On Sunday, the day after the wedding, my wife and I went to brunch with the whole family. Our son who was ill stayed back in our room. We prepaid for all the rooms in September. When we directly called the Marriott they were booked. We went online and secured all the rooms through Hotel Planner. I printed out the 13 Confirmations and directly called the Marriott the next week to make sure we had the correct number of rooms. On Sunday while at brunch we received a frantic call from our very upset son. Every 1/2 hour they were banging on his door and telling him to leave. We told him we had the room until Monday and would bring the printed confirmation, stating the dates and amount paid, to the front desk. We returned sooner than planned to settle this situation. William the manager was called to the desk. When he arrived, even though he knew why we were there, he never even shook our hands. He walked right by us even though we were the only people at the desk and was whispering to other staff before speaking to us. William then told us they did not receive our money for Sunday night. He told us it was our fault and we had to be more "diligent"if not booking directly through the Marriott. We had to wait over one 1/2 hours on a beautiful sunny day, our last day in Palm Springs, while he was " doing us a favor" and trying to figure out what happened. He then told us he would give us a "good deal" but we had to pay for the room again or leave. We lost time with our daughter and new family the day after the wedding. We had friends with us during this issue who are Platinum Marriott Members who were appalled at how poorly we were treated. I told William we deserved an apology. If Marriott deals with Hotel Planner and we have all the Confirmations they should honor our agreement. He insisted it was our fault and never even said he was sorry this happened. The room total we paid was about $10,000. They upset our sick son, cut our brunch time short and ruined our last day. We thought once they saw our confirmation everything would be fine. The wedding and Palm Springs were beautiful. Until this happened we were very pleased. We flew back to Pennsylvania the next day and are still very disappointed with the way we were treated.
(Individual traveler, booked 1 room), from US flag
23-Mar-2019 Verified Review, stayed from Thu Mar 14 to Mon Mar 18 2019 at a $234.00 average nightly rate.

Summary of Verified Reviews

84
Very Good

Summary of 943 reviews

The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.

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Rated 84/100 based on reviews from all travelers.

Very good family hotel. Located near shopping areas with easy access to parking. Great pool.

Location

94/100
103 reviews

Great location near lots of shopping. Excellent parking and car access.

Value

89/100
42 reviews

Best value for money. Food and breakfast are well-priced.

Pool

76/100
63 reviews

Good pool, acceptably clean.

Breakfast

75/100
96 reviews

Great and affordable breakfast.

Service

73/100
167 reviews

Reception is decent, with overall friendly and professional service. Housekeeping and management are lacking.

Room

60/100
341 reviews

Average rooms, poorly cleaned and maintained. Out-dated rooms with poor beds, furniture, and kitchenettes. Large rooms with beautiful balconies and charming views. Bathrooms are large but with substandard cleaning. A/C and minibars are so-so.

Cleanliness

41/100
179 reviews

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

WiFi

38/100
15 reviews

Wifi quality could be improved.

Vibe

36/100
48 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Awesome for families. Good for business people. Fine for golfers.

Rated 81/100 based on reviews from families.

Beautiful architecture. Fair breakfast prices.

Location

94/100
29 reviews

Great location.

Value

90/100
11 reviews

Best value for money.

Breakfast

79/100
32 reviews

Tasty breakfast.

Service

77/100
50 reviews

Friendly, professional service, and decent reception, but less well rated housekeeping.

Pool

76/100
24 reviews

Good pool, acceptably clean.

Amenities

69/100
38 reviews

Hotel building and grounds are alright.

Room

66/100
97 reviews

So-so rooms with acceptable views. Large rooms but untidy and need updating. Room maintenance is lacking, as are beds, kitchenettes and furnishings.

Cleanliness

40/100
46 reviews

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

Vibe

39/100
12 reviews

Vibe is not too good. Hotel could use some updating.

WiFi

26/100
5 reviews

Wifi quality could be improved.

Rated 82/100 based on reviews from couples.

Spacious rooms.

Location

95/100
10 reviews

Great location.

Breakfast

76/100
10 reviews

Tasty breakfast.

Pool

75/100
7 reviews

Great pool.

Service

70/100
7 reviews

Service is adequate.

Comfort

66/100
16 reviews

Reasonably comfortable, large rooms, but disliked beds.

Room

65/100
33 reviews

Big, decent rooms. Poorly cleaned and maintained rooms with poor beds and bathrooms. Kitchenette needs more attention.

Cleanliness

43/100
13 reviews

Rooms could be cleaner.

Rated 77/100 based on reviews from business travelers.

Great location.

Comfort

60/100
6 reviews

Comfortable.

Room

55/100
11 reviews

Rooms are acceptable but need cleaning.

Cleanliness

42/100
8 reviews

Rooms could be cleaner.

Rated 74/100 based on reviews from solo travelers.

Fantastic service.

Service

71/100
5 reviews

Fantastic service.

Rated 77/100 based on reviews from all travelers.

Very good family hotel. Located near shopping areas with easy access to parking. Great pool.

Location

94/100
101 reviews

Great location near lots of shopping. Excellent parking and car access.

Value

89/100
42 reviews

Best value for money. Food and breakfast are well-priced.

Pool

76/100
63 reviews

Good pool, acceptably clean.

Breakfast

74/100
91 reviews

Great and affordable breakfast.

Service

72/100
162 reviews

Reception is decent, with overall friendly and professional service. Housekeeping and management are lacking.

Room

60/100
334 reviews

So-so rooms with acceptable views. Beds are substandard in outdated, badly-maintained and untidy rooms. Complaints about furnishing, kitchenettes, and A/C. Spacious rooms with charming balconies. Bathrooms are large but with substandard cleaning. Shower can be a problem. Acceptable minibar.

Cleanliness

41/100
175 reviews

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

WiFi

40/100
14 reviews

Wifi quality could be improved.

Vibe

38/100
47 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive.

Rated 80/100 based on reviews from families.

Beautiful architecture. Fair breakfast prices.

Location

95/100
28 reviews

Great location.

Value

90/100
11 reviews

Best value for money.

Breakfast

78/100
27 reviews

Tasty breakfast.

Pool

76/100
24 reviews

Good pool, acceptably clean.

Service

76/100
47 reviews

Friendly service, but housekeeping was less impressive.

Amenities

70/100
35 reviews

Average hotel building.

Room

64/100
91 reviews

So-so rooms with acceptable views. Large rooms but untidy and need updating. Room maintenance is lacking, as are beds, kitchenettes and furnishings.

Vibe

40/100
11 reviews

Vibe is not too good. Hotel could use some updating.

Cleanliness

39/100
42 reviews

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

Rated 79/100 based on reviews from couples.

Terrific location. Good breakfast.

Location

95/100
10 reviews

Great location.

Breakfast

76/100
10 reviews

Tasty breakfast.

Pool

75/100
7 reviews

Great pool.

Service

70/100
7 reviews

Service is adequate.

Comfort

66/100
16 reviews

Reasonably comfortable, large rooms, but disliked beds.

Room

65/100
33 reviews

Big, decent rooms. Poorly cleaned and maintained rooms with poor beds and bathrooms. Kitchenette needs more attention.

Cleanliness

43/100
13 reviews

Rooms could be cleaner.

Rated 74/100 based on reviews from business travelers.

Great location.

Comfort

60/100
6 reviews

Comfortable.

Room

55/100
11 reviews

Rooms are acceptable but need cleaning.

Cleanliness

42/100
8 reviews

Rooms could be cleaner.

Review Semantics by TrustYou

Property Description

Experience your own Palm Desert oasis during your stay at our Residence Inn Palm Desert suites. We're located in the Palm Springs area and offer stunning views of the Santa Rosa Mountains – perfect poolside scenery for relaxation and rejuvenation. With 350 sunny days a year, guests at our Palm Desert, California hotel can enjoy outdoor activities like golf and tennis all year long. The Desert Willow Golf Resort is only half mile away or you can enjoy our on-site tennis courts. Shop over 1,050 retail establishments, venture to several premiere casinos, or take the Palm Springs Aerial Tramway up to Mt. San Jacinto. Our Residence Inn hotel in Palm Desert, California specializes in extended stays, so you can expect finding home comforts, including a fully equipped kitchen, spas, complimentary buffet breakfast and evening social receptions. Leave your grocery list at the front desk and come back to a fully stocked kitchen at night at our suites in Palm Desert, California.

Green Sustainability

Energy Star Partner

Details / Other Expenses

Check In: 04:00pm
Check Out: 12:00pm
Year of Last Renovation: 2013
Floors: 2
Rooms: 130
Corridors: All Rooms Have Exterior Hallways
Non Smoking Rooms: 130
Handicap Rooms: 6
Suites: 130
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 3 View Spaces
Meeting Space: 4510 sq. feet
Banquet Space: Holds 200 people
Dist. to Food/Bars: 0.3 Mi
Dist. to 24hr Restaurant: 6.0 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: N/A
Pool Info:
Heated Outdoor Pool 6:00 AM to 110 PM
Policies / Expenses
Cancellation:
48 Hours Prior to Arrival
Nightly Parking: 0.00
Typical Group Deposit: TBD
Total Taxes: 14.20%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)

Amenities / Features


  • Air conditioning
  • Alarm clock
  • All-inclusive resort
  • Central location
  • Complimentary breakfast
  • Complimentary newspaper
  • Conference facilities
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Grocery service
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Internet - wireless
  • Internet - ethernet
  • Free WiFi Internet
  • Jacuzzi
  • Kitchenette in room
  • Laundry facilities
  • Movies in room
  • Microwave in room
  • Non-smoking rooms
  • Pets allowed
  • Refrigerator
  • Swimming pool - outdoor
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Tennis court

Airport & Shuttle Information

Palm Springs Airport (PSP) 11.7 Miles from hotel about a 20-25minute drive UBER Fare to PSP - $25.00 one way Cab Fare to PSP - $40.00 one way

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Complimentary robust hot buffet including healthy choices, daily rotation of specialty items, and customization stations for toppings.

Pet Friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
Pets welcome. $100 Non-refundable fee

Parking Info

Complimentary Self Parking

Internet / WiFI

Wi-Fi is complimentary in our guest suites and public areas.

About Residence Inn by Marriott

  • Extended stay hotel offering large 1- and 2- bedroom suites and studio suites
  • Full kitchens with refrigerators, microwaves, stoves, and coffee makers
  • Free hot breakfast and free Wi-Fi everywhere
  • Complimentary evening socials offering food and drinks for guests
  • Fitness center with modern equipment and TVs
  • Great outdoor space with barbeque and fire pits
  • Private meeting spaces perfect for events and family gatherings
  • Free grocery delivery service available
  • Dry cleaning and on-site laundry services
  • Pet friendly

The Residence Inn by Marriott highlights above are subject to change without notice.

Seasonality of Hotel Rates at Residence Inn by Marriott Palm Desert

Rate fluctuations of Residence Inn by Marriott Palm Desert

The chart above shows seasonality of prices for both our group rates and the best individual traveler rates we could find at the time the group/meeting offer was placed. The best group rate shown is 77.3% in September 2020 and the highest average individual rate is $469 in the month of September 2020. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Residence Inn by Marriott Palm Desert in a month when rates are lower.